PROCEDURES & REGULATIONS - FAQ
The following information is provided in addition to the PDC standard Terms and Conditions which can be found at this link.
MOBILE TICKETING FAQs
Click here for the Mobile Ticketing Guide
Receiving My Tickets
How do I get my tickets?
You will receive an email notifying you that you have been sent your mobile tickets up to 48 hours before the event, and then need to follow the steps to download the ‘PDC Tickets’ app from the Apple Store or Google Play Store. (Please check your spam emails if not received).
Once downloaded, you must use the email address you used to purchase your tickets when creating your account on the app. Once this process has been completed, then you will be notified within the app that your tickets have been received.
We highly recommend you make sure you have your tickets downloaded on to your smartphone well in advance of the event to avoid any issues and delays with signal near to the venue on the day you attend.
The bar code on the ticket may not activate until 24 hours before the session you are attending and this will be done automatically on your phone.
Download the PDC Tickets app via
Apple App Store
Google Play Store
Do all guests require mobile tickets?
All guests are recommended to download their mobile tickets through the PDC Tickets app, however PDF tickets can be downloaded from See Tickets and used for access to the event if required. Hospitality guests will have printed physical tickets.
Will I receive tickets that I sold through See Tickets Fan-to-Fan platform?
Anyone that has sold tickets through the See Tickets Fan-to-Fan platform will be advised by email from See Tickets as to whether their ticket(s) will be automatically transferred to the buyer or if the need to be forwarded on.
Can I print or use a screenshot of my ticket?
No screenshots of mobile tickets will be accepted – these tickets must be presented within the 'PDC Tickets' app. However print outs of PDF tickets from See Tickets will also be accepted if necessary.
Transferring Tickets
How do I transfer tickets to a friend/other member of my party?
You can easily transfer tickets to each member of your party by selecting the ticket you want to send on your app and selecting the ‘Transfer Ticket’ button. On the next page, you should enter the email address of your guest, friend or family member and this will then send the ticket to their email address.
They will receive an email notifying them that you have sent them the ticket and inviting them to download the ‘PDC Tickets’ app and create their own account to access the ticket.
If you transfer a ticket to someone that already has the app, they will receive notification the ticket is available on their app.
Do I need to transfer tickets to each member of my party?
Yes, we recommend you transfer a ticket to every member of their party, so that they can create their own account and have access to their own ticket on their own smartphone for security purposes and to speed up entry on arrival. We recommend transferring any tickets in advance of your arrival to avoid delays.
When can I transfer tickets?
You can transfer your tickets any time until you have entered the venue.
Can I cancel the transfer of a ticket?
Yes, you can cancel the transfer of a ticket until it is successfully received by the recipient. The recipient will receive the ticket when they log in and open the 'PDC Tickets' app. After the transfer is successful, it is not possible to cancel it.
If you accidentally send the ticket to the wrong email address, after cancellation, you can resend the ticket to the correct email address.
Why do I still see a ticket after sending?
Just after sending a ticket, your ticket remains in the “my tickets” tab, marked as “In transfer”, until your ticket is received by the recipient. As soon as the ticket is received, the ticket moves from “my tickets” to the “my transfers” tab.
When will be barcode be activated?
The barcode on your mobile ticket will be automatically activated 24 hours before you are due to attend the event.
Will I receive tickets that I sold through See Tickets Fan-to-Fan platform?
Any tickets sold through the See Tickets Fan-to-Fan platform have been sent directly on to the customer that purchased them.
Entry To The Venue
How Should I prepare my smartphone to enter the venue?
The battery of your smartphone should be fully charged so and you should have the ticket open on your device, with the brightness to full, ready to be scanned at the entrance on arrival.
Can I print or use a screenshot of my ticket?
No screenshots of mobile tickets will be accepted – these tickets must be presented within the 'PDC Tickets' app. However print outs of PDF tickets from See Tickets will be accepted.
What do I do if my mobile device's battery runs out?
Make sure you come to the venue with your smartphone battery charged. You won’t be able to show your tickets without battery.
Phone chargers will be available for purchase if your phone’s battery has run out, otherwise you can go to the on-site Ticket Office where they will be able to assist you.
Mobile Ticketing Issues
I changed my smartphone. How do I access my tickets on my new smartphone?
Simply download ‘PDC Tickets’ app on your new smart phone and log in with your email address and password.
Why aren't my tickets showing up in the ‘PDC Tickets’ app?
Please ensure that you have entered the correct email address. To receive your tickets, you must use the same email address that you used to purchase the tickets. If you have to login with another email address, logout of the app and sign in with the correct email address.
If your tickets were originally forwarded to you by another ‘PDC Tickets’ app user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets.
Do I need an internet connection or data connection to display my tickets?
An internet connection or data connection is required to initially download the PDC Tickets app and receive the tickets on your smartphone, so we would recommend downloading these well in advance of the event to ensure you already have them on your phone for your visit. However, once a ticket has been received within the PDC Tickets app, a data connection is not necessary as the ticket will work offline.
What if my friend doesn’t have a smartphone?
If you are attending with a guest, friend or family member who does not have access to a smartphone, up to two tickets can be retained on a single attendees app. If no one in the party has access to a smartphone, please come to the on-site ticket office with proof of purchase and our team will be able to assist you.
What if I don’t have a smartphone?
If you submit the details of your order to SeeTickets via this link, then you will be able to download PDF tickets that you will be able to show on your device or print out to gain access to the event. Any other issues, then please visit the Ticket Office at the venue and they will be able to assist you.
What should I do if I have any further problems with my tickets or the app?
If you are having problems with your mobile tickets or the app, please contact us by email and a member of our team would be delighted to assist you.
All tickets are sold subject to standard PDC Terms & Conditions, which can be seen at www.pdc.tv/tickets. The PDC only recommends that fans purchase tickets from Box Offices listed at the PDC website. Session times subject to change.
When do doors open?
Main Entrance - Great Hall: Doors open 60 mins before afternoon sessions and 90 mins before evening sessions
Hospitality/VIP Entrance - Palm Court: Doors open 90 mins before all sessions
Can children attend?
Many families attend and enjoy the darts. We ask that all parents/guardians are comfortable with the nature of the event before bringing children and that all under-18s are accompanied by at least one adult from their household or support bubble. A Family Section is available in the tiered seating, where groups must include at least one under-18.
Do you have any tables for people with access requirements?
Yes, there are designated tables for people with access requirements. These are priced at the cost of one ticket with a free carer place, and can be booked through the SeeTickets box office.
Do I need to bring ID?
You will need ID to prove that you are over the age of 18 years old should you want to consume alcohol. Anyone found purchasing alcohol for anyone under the age of 18 will be removed from the event.
How can I travel to the event?
Car parking will be available for all ticket holders at the East Car Park. Alternatively public transport is available by train to Alexandra Palace station, by underground to Wood Green station, or the W3 bus route. However you should check tfl.gov.uk for more details before travelling. For details about how to get to Alexandra Palace, please visit the Alexandra Palace website.
How do I know which entrance to use?
All tickets will be allocated a specific entrance to use, either the Main Entrance under the Rose Window in the Great Hall or the Palm Court Entrance.
Do you recycle your plastic drinks glasses and bottles?
Yes, all drinks glasses and bottles are recycled.
Will WiFi be available within the venue?
Yes, free WiFi will be available across the venue.
EVENT-SPECIFIC TERMS & CONDITIONS
* Session times are subject to change and the PDC will notify any changes on www.pdc.tv.
* Event dates are subject to change and the PDC are not liable for any accommodation or travel booked before tickets have been purchased.
* The PDC will accept no responsibility for expenses incurred by any ticket holder who is unable to attend an event for any reason.
* Tickets are sold subject to the PDC’s terms and conditions as listed on www.pdc.tv, which include agreement by buyers that tickets will not be re-sold whether at face value or otherwise.
* The PDC shall be entitled to cancel any tickets that have been re-sold or offered for re-sale. The PDC therefore cautions purchasers of re-sold tickets that they may be denied entry into events.
* The PDC shall be entitled to blacklist any ticket holders found to have re-sold tickets or to have offered tickets for re-sale. The relevant individual's details may be circulated to all PDC official ticket offices. In appropriate circumstances, details may be passed to the Police.
* We welcome reports of tickets that are being offered for sale through third-parties so that we can ensure that tickets are sold through the correct channels and that tickets on re-sale are removed from sale immediately.
* Whilst there is no lower age limit, children under 18 should be accompanied by an appropriate adult and family groups with children are advised to purchase tickets in the Family Section. No groups without an under 18 will be permitted entry into the Family Section. Groups attempting to gain entry into the Family Section without an under 18 will be refused admission.
* Name changes for ticket collections are not permitted. Letters of authority granting permission for someone other than the person who purchases the tickets to collect them at the venue will not be accepted.